Community Standards

Tenant Policy & House Rules

At Mello, we believe great living starts with great people. Here's everything you need to know about being part of our community.

Who We Look For

Mello homes are designed for working professionals and postgraduate students who value quality living and community harmony.

Working Professionals

Postgraduate Students

Remote Workers

Transfer Employees

Verification Process

All tenants undergo a thorough verification process to ensure community safety:

1Government ID verification (Aadhaar/PAN/Passport)

2Employment or enrollment proof

3Background check via trusted partners

4Reference check (optional but recommended)

5Digital rental agreement with e-signature

House Rules

✅ Do's

Respect quiet hours (10 PM - 8 AM)

Keep common areas clean

Report maintenance issues promptly

Be mindful of flatmates' schedules

Pay rent on time

Communicate openly with housemates

❌ Don'ts

No smoking inside the property

No pets without prior approval

No loud parties without consent

No subletting or unauthorized guests

No illegal activities

No damage to property or fixtures

Guest Policy

Important Note

Guest policies may vary by property. Please confirm with your specific lease.

•Day Guests: Welcome during reasonable hours (8 AM - 10 PM)
•Overnight Guests: Up to 2 nights per week, must inform housemates
•Extended Stays: Guests staying 7+ days require prior approval

Maintenance & Support

24/7

Support Available

48hrs

Issue Resolution

1-Click

Request Submission

Report issues via the Mello app, WhatsApp, or call our support line. Emergency issues (plumbing, electrical, safety) are prioritized.

Notice & Exit Process

30-Day Notice

Provide written notice 30 days before your intended move-out date

Exit Inspection

A Mello representative will conduct a property inspection before checkout

Bond Release

Rental bonds are released within 7 business days if no damages

Still have questions?