Privacy Policy

1. Who We Are

Mello is operated by Megallow Technologies Pvt. Ltd., a company registered in India. For the purposes of applicable data protection laws, we are the "data controller" of your personal information collected through the Mello platform (website, mobile apps, and related services).

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email, phone number, password
• Profile Information: Date of birth, occupation, employer details
• Identity Verification: Government ID (Aadhaar/PAN), photos for KYC
• Rental Preferences: Preferred locations, budget, property type
• Payment Information: Bank account details, UPI ID, payment history
• Communications: Support tickets, chat messages, feedback

2.2 Information We Collect Automatically

• Device Information: Device type, OS, browser, IP address
• Usage Data: Pages viewed, search queries, properties saved
• Location Data: General location (city-level) for relevant listings
• Cookies: Session cookies, preferences, analytics

3. How We Use Your Information

We use your information to:

• Provide and personalize our rental services
• Process bookings, payments, and lease agreements
• Verify your identity for security and compliance
• Match you with suitable properties using AI algorithms
• Send booking confirmations and service updates
• Process RentRewards and loyalty benefits
• Provide customer support and resolve issues
• Improve our platform and develop new features
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Property Owners: Necessary details when you book a property
• Service Providers: Payment processors, verification services, cloud hosting
• Surety Partners: For Zero Deposit Bond processing (with consent)
• Legal Requirements: When required by law or to protect rights
• Business Transfers: In case of merger or acquisition

5. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive information
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Employee training on data protection

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Where processing is based on consent

To exercise these rights, email us at privacy@megallow.com or visit your account settings.

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for the platform to function
• Analytics Cookies: To understand how you use our platform
• Preference Cookies: To remember your settings
• Marketing Cookies: For personalized advertising (with consent)

You can manage cookie preferences in your browser settings.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we retain certain data for 7 years to comply with legal, tax, and regulatory requirements. Anonymous or aggregated data may be retained indefinitely.

9. Children's Privacy

Mello is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related inquiries or to exercise your rights: